In case you’ve ordered a web hosting package and you’ve got some inquiries with regards to a particular feature/function, or in case you have stumbled upon a certain predicament and you require support, you should be able to touch base with the respective support staff. All web hosting providers use a ticketing system no matter if they provide other methods of contacting them along with it or not, due to the fact that the easiest way to fix an issue most often is to submit a ticket. This mode of correspondence renders the responses exchanged by both sides easy to track and enables the client support staff representatives to escalate the issue in the event that, for instance, an administrator should step in. Typically, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which implies that you’ll have to use at least 2 separate accounts to get in touch with the client support staff and to actually manage the hosting space. Constantly signing in and out of different accounts may often be a drag, not to mention the fact that it requires lots of time for the vast majority of hosting providers to answer the ticket requests themselves.

Integrated Ticketing System in Shared Web Hosting

Our Linux shared web hosting include an integrated trouble ticket system, which is included in our custom Hepsia Control Panel. In stark contrast to other analogous tools, Hepsia will allow you to manage everything connected with the web hosting service itself in the same place – invoices, web files, emails, trouble tickets, etc., eliminating the need to go through different admin interfaces. In the event that you’ve got any pre-sales or technical questions or any problems, you can submit a ticket with a few clicks without ever leaving your Control Panel. During the process, you may choose a category and our system will present you with a number of articles, which will provide you with more information and which may help you solve any given problem even before you post a ticket. We guarantee a ticket response time of no more than sixty minutes, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was designed with one goal in mind – that you should be able to manage everything connected with your semi-dedicated server account from a single location and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia hosting Control Panel, so, if you have an inquiry or come across a predicament, you can touch base with our client support engineers instantly without having to sign in to a different system. You can look through your files or check various settings in your account whilst sending a new ticket or reading the response to an old one. If you have a large number of tickets and you want to track down a given one, you can resort to the intelligent search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will obtain a response in less than 60 minutes regardless of the essence of your enquiry or problem.