If you’ve ever got any enquiries with regards to the hosting service or if you face a problem with your websites, you’ll need to touch base with the respective web hosting provider’s tech support team. It may not make any difference how swiftly they’ll respond if you have a general query, but a problem like a mishandled software application update, for example, may lead to your website becoming broken or invisible on the Internet. And the longer you have to wait for the support team to lend a helping hand, the longer the site will be down. If you offer goods or services online, any outage will destructively affect your website and you may lose current or prospective clients. Many web hosting providers, mainly resellers, reply to e-mails and tickets within twenty four hours, but in the electronic epoch that’s much too long, since clients will rarely return to a site that isn’t working correctly for lengthy periods.

One-Hour Response Guarantee in Shared Web Hosting

Our Linux shared web hosting come with a 60-minute response guarantee, so irrespective of what enquiry or difficulty you may have, we’ll always be there to lend you a hand. The fact is, it seldom takes more than 30 minutes to get an issue fixed or an enquiry answered, and this is valid for both sales and technical matters. Our customer service staff members will be at your service 24/7, even on official holidays and weekends, which means that you will get prompt assistance at all times. We understand just how costly time can be, so by the time we respond to your ticket or email, we will have investigated the issue and, in case we haven’t discovered a solution, we will provide you with more details on what you have to do on your end – if the circumstances demand it. With our support service, you can be certain that there will be somebody to lend you a helping hand right away, no matter what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from us, you can take full advantage of our really fast support services. You will obtain an answer to any trouble ticket opened via the hosting Control Panel or email sent to our client and technical support team in less than 1 hour. The response time is guaranteed and it is valid regardless of the matter – technical or billing. Often, it takes considerably less time to investigate and fix a problem. We will give you more information in case the solution involves something that has to be done on your end. If you contact us during weekends or holidays, the response time will be precisely the same and since our support staff is on duty 365 days a year, you will receive prompt help for practically any billing, technical or general issue no matter what time of day or night it is.