Being able to get in touch with your shared web hosting company when you have any type of questions or experience any problems is quite important and how quickly they will answer and take action could be essential, particularly if your web site is business-oriented, as longer downtime often means losing potential clients. The support options are also one way to identify actual suppliers from resellers. The second typically respond only to e-mail messages or support tickets and you will need to wait for a day or more in order to get a response. When your issue involves a couple of replies, you will end up losing a few days in order to get a simple problem resolved. Using a genuine and trustworthy hosting supplier, you should be in a position to contact the support team at any time and receive a timely reply no matter what the issue or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Shared Web Hosting

The customer and technical support services for all our shared web hosting packages are round-the-clock, which means that you can forget about waiting for a couple of days to get assistance. If you are not our client yet, you can call us, chat with a consultant or send an e-mail. If you do have an account, you'll be able to open a support ticket on top of the other three ways of contact. You'll be able to select the most suitable way to contact us based on what your location is or what kind of device you're using. We can help you for more or less any webhosting-related query that you have or problem that you can experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you can open a ticket, but even in this situation the max response time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Hosting

We know how important it is to receive quick assistance, especially if your web site is not functioning properly for whatever reason. All of our Linux semi-dedicated hosting feature 24/7 customer and tech support, consequently if anything happens, you're able to use a number of methods to get in touch with us - phone line with multiple local numbers worldwide, live chat, emails and tickets. The first two options are for billing, pre-sales and general matters, so in case you do not have an account yet, for instance, you will be able to find more info about our solutions, or we will help you with simpler technical issues. The next two methods are for strictly technical matters or everything that is more time-consuming since it is much easier follow the correspondence between you and our tech support crew. The guaranteed maximum response time for them is only an hour, the typical one - 15-20 min, therefore you won't need to wait for a whole day so as to receive support as you may need to do when using the services of various other providers.

24/7 Customer Support in VPS Hosting

When you use our Linux VPS hosting, you will not ever have to wait for more than one hour to receive support for any issue that you could encounter with the server or the software that comes pre-installed with it. We warrant this short response time for all the tickets that you open from your billing Control Panel or email messages that you send to our tech support crew. In addition, we have local phone numbers in a couple of countries around the globe and a live chat service where we are able to help you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 through the various means of communication, so whatever your question or problem is, there is always someone to help you out quickly. If you need help with third-party software, that you cannot install or which gives you troubles, you are able to take full advantage of the Managed Services upgrade package that we provide with all VPS plans.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to have quick support in general, let alone if you run a whole server, so each and every dedicated server that we provide comes with 24/7 support with 1-hour reply time guarantee whatever the issue. This service is free of charge for all of the difficulties with your server or the software that was installed by our admins during the setup, therefore you'll be able to get in touch with us as many times as you'd like, even during holidays. You can either open a support ticket from your billing area or you can send an email, and the actual reply time for both rarely exceeds thirty minutes as we have admins available 24-7-365. In case you require general info about our servers or you have some billing question/issue, you can also call one of the local phone numbers that we have on as many as 3 different continents or you could use our live chat service and talk to an agent online. For third-party software assistance, we offer a Managed Services upgrade, which you'll be able to include to your server package from your billing Control Panel.