Tech Support Channels
A One–Hour Ticket Response Time Guarantee
Each help request you send to us will be dealt with within maximum one hour. In case your ticket or e–mail calls for further assistance from a sysadmin, we will forward it and leave a note to inform you that your matter is being examined. If you make use of our Admin Services package, any of the server administration services included there will be performed at a time that suits you.
An Outstanding Customer Support Service
Should you require help with the Web Hosting Control Panel or with any of the apps that we have pre–installed on the server for you, do contact the tech support team at any moment via the ticketing system. Plus, should you need help managing your dedicated server, you can make use of our Admin Services package, that includes weekly OS updates, problem troubleshooting and software installation procedures, server monitoring and restarting services, data backup hard drive space, etc.
An Easy–to–Navigate Help Section
Our Web Hosting Control Panel is installed by default for every Linux dedicated hosting server. Among its functionalities is a rather time and effort–saving integrated knowledge base that will walk you step by step on all the operations that you can perform. Most of the educational articles have video versions that show all the actions that you can perform in a highly illustrative way. You can find the how–to articles and the video tutorials in the upper right corner of each section of the Web Hosting Control Panel.