Support and Help Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Reply Guarantee

  • Our group of specialists will try their best to reply to your advice requests within approximately 1 hour. If, however, the issue you have experienced needs aid from our Administrators’ =Department,= we’ll send the ticket to the technician in charge and will submit a reply to inform you.

  • Top quality support service

  • Professional Technical Support Service

  • We will be working for you around the clock to offer guidance and client support and to help you with any trouble that you could possibly come across while you are dealing with your virtual server. We are able to help you with all installed in advance applications, such as your Operating System, server administration panel (depending on the VPS type) and the Web Hosting Control Panel produced completely by us.

  • Intuitive help center

  • A Descriptive Help Zone

  • A complete and consistently updated articles base is incorporated into our custom–built Web Hosting Control Panel. It gives you quick tips about how to conduct all the important website managing tasks. The Help area includes detailed how–to articles and step by step video guides. You can gain access to the Help area by pressing the Help or Video buttons in the right side of each Control Panel section.